Your store policies also appear in links from your Shopify checkout. You can add your store policies in Shopify, and then add links to store policies from your online store menus.

When policies are available, your customers can shop with confidence. Providing customers with your store policiesīy setting expectations about shipping, returns, and any other store policies, you can help your customers to make decisions about buying your products.

Helping your customers when they have a problem with your store.

Letting your customers tell you (and others) what they think of your products and service.Updating your customers about new products using an email newsletter.Adding a page with frequently asked questions, product information, or information about your business to your online store.Giving your customers a way to contact you to ask questions about products and orders.Providing clear return and shipping policies that you are prepared to uphold.Some examples of customer service strategies to try are: It can take time to understand your customers' specific needs, but you can still use common customer service strategies to build relationships with your customers online. To help you to decide which strategies to focus on, try to learn as much as you can about who your customers are and what types of service they expect. Learn more about product market fit from the Shopify blog. For example, when you're selling relatively inexpensive, generic products, your customers have different service expectations than they would if they were buying expensive, custom items. There are many factors to consider, but one of the most important ones is the market niche where your store fits. When you offer good customer service, your customers are more likely to be happy after interacting with you, your products, and your services.įinding out what makes customers happy is a key part of running a store. It's important to provide good customer service, whether you're selling in person or online.

Spotify customer service